45,000
Attendees over 6 Weeks
12+
Self Serve Kiosks
540
Smart Locker Capacity
The Challenge
Ice Skate Leicester needed a complete operational transformation for their venue at Jubilee Square. They required a solution that could handle high-volume ticketing during peak seasons, manage skate hire inventory efficiently, coordinate curling lane bookings, and provide real-time information to guests throughout the venue.
The venue needed to streamline check-ins during busy periods, provide instant visibility of session availability, and create a premium guest experience that matched their world-class facilities.
What we delivered
Complete Ticketing Solution
We implemented a comprehensive ticketing platform for ice skating sessions, curling lane bookings, and special events. Guests can book online or through self-service kiosks on-site.
- Online booking with real-time availability
- Time-slot management for skating sessions
- Curling lane booking system
- Instant QR code tickets via email
Spectacular Digital Signage
Over 13 LED screens positioned throughout the venue, plus one stunning 7m × 5m display screen that serves as the centrepiece, showing session times, availability, and special announcements.
- 13+ strategically placed LED screens
- Massive 7m × 5m flagship display
- Real-time session availability updates
- Branded content and promotional displays
Smart Access & Operations
Self-service kiosks allow guests to check in instantly, while our access control system manages entry points throughout the venue. The smart locker system handles skate hire inventory seamlessly.
- Self-service check-in kiosks
- Automated access control system
- Smart lockers for skate rental
- Real-time inventory management
The Results
Ice Skate Leicester now operates as a fully digital, premium winter entertainment destination. The venue handles thousands of visitors seamlessly during peak periods, with guests enjoying frictionless entry, clear information displays, and a modern experience from start to finish.
Staff can focus on creating memorable experiences rather than managing queues, while management has complete real-time visibility of operations, inventory, and revenue.
"AllGuard transformed how we operate. The technology is invisible to guests—they just experience a smooth, modern venue. For us, it's given us complete control and visibility."
IS
Ice Skate Leicester
Operations Team
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